Cancellation & Refund Policy
Clear guidelines on how to cancel your subscription and our refund rules.
Quick Summary
Cancel within 12 hours
If you cancel within 12 hours of subscribing, you will receive a 50% refund of the subscription amount.
Cancel after 12 hours
Cancellations made after the 12-hour period are not eligible for a refund.
1. Cancellation Process
Customers can easily cancel their subscription at any time through their account and billing settings.
2. After Cancellation
After you cancel your subscription, your access to the Chatish AI platform continues until the end of your current paid billing period. Once the paid period concludes, the subscription will not renew.
3. Refund Policy (The 12-Hour Rule)
We offer a specific refund window for new subscriptions. If you cancel your subscription within 12 hours of subscribing, a 50% refund of the subscription amount will be issued to your original payment method. After the 12-hour period has passed, there are no refunds.
4. Plan Changes (Upgrades & Downgrades)
If you decide to change your subscription plan instead of cancelling:
- Upgrades: Take effect immediately.
- Downgrades: Normally apply starting from the next billing cycle.
5. Vapi Charges
Please note that Vapi billing is entirely separate from Chatish AI. Any charges incurred through your Vapi account are handled according to your arrangement with Vapi and are not covered by the Chatish AI cancellation or refund policy.
Frequently Asked Questions
Can I cancel my subscription?
Yes, customers can cancel through their account/billing settings at any time.
What happens if I cancel within 12 hours?
If cancelled within 12 hours of subscribing, 50% of the subscription amount is refunded.
What happens after 12 hours?
After 12 hours, there is no refund.
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